Last updated: 2025-02-13
1. Introduction
Welcome to Toeka Online Shop. These Terms & Conditions govern your use of our website and the purchase of any products from our online shop. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you disagree with any part of the terms, then you may not access the website.
2. Products and Services
Toeka Online Shop offers a variety of natural and handcrafted products for sale. We strive to provide accurate descriptions and images of our products, but we do not warrant that the descriptions, images, or other content of our website are accurate, complete, reliable, current, or error-free.
3. Orders and Payment
When you place an order through our website, you are making an offer to purchase the selected products. We reserve the right to accept or reject your offer at our discretion.
Payment for orders can be made through either of secure payment gateways, YOCO or PayFast. We accept Visa, Mastercard, Instant EFT, and QR code payments (Snapscan and Zapper).
4. Shipping and Delivery
We use Fastway couriers to deliver orders throughout South Africa. Delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.
5. Returns and Refunds
We offer a 7-day return and refund policy on unopened products in their original packaging. Please refer to our Returns & Refunds Policy for more information.
6. Intellectual Property
All content on our website, including text, images, logos, and trademarks, is the property of Toeka Online Shop and is protected by intellectual property laws. You may not use any of our content without our express written permission.
7. Disclaimer
We strive to provide accurate and up-to-date information on our website, but we make no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Toeka Online Shop will not be liable for any damages of any kind arising from the use of our website or the purchase of our products, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
9. Indemnification
You agree to indemnify and hold harmless Toeka Online Shop and its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorney’s fees) arising from your use of our website or your breach of these Terms & Conditions.
10. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of South Africa.
11. Changes to Terms & Conditions
We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website.
12. Contact Us
If you have any questions about these Terms & Conditions, please contact us at the details on the contact us page.