We aim to get your order to you as quickly and efficiently as possible. Here’s what you need to know about our shipping process:
Courier Service
We use Fastway, a reliable door-to-door courier service, to deliver your orders throughout South Africa.
Delivery Timeframes
- Major centres: Delivery to major metropolitan areas typically takes 2 working days.
- Outlying areas: Delivery to regional and remote areas may take up to 7 working days.
Order Processing
Orders are typically processed and dispatched within 1-2 working days of being placed. You will receive a notification email with your tracking information once your order has been shipped.
Shipping Costs
Shipping costs are calculated based on the weight of your order and your delivery location. You can view the estimated shipping cost for your order in your shopping cart before checkout.
Tracking Your Order
Once your order has been shipped, you can track its progress using the tracking number provided in your shipping confirmation email.
Delivery Address
Please ensure that you provide a complete and accurate delivery address when placing your order. We cannot be held responsible for delays or non-delivery due to incorrect address information.
Contact Us
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer support team. We’re here to assist you and ensure a smooth delivery experience. Â