At Toeka, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website.  

Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, shipping address, and phone number, which you provide when placing an order or creating an account.  
  • Order Information: This includes details about the products you purchase, your order history, and payment information. Please note that we do not store your credit/debit card details. All payment processing is handled securely by our payment provider, PayFast, on their network.
  • Website Usage Data: We collect information about how you interact with our website, including your IP address, browser type, operating system, pages visited, and referring websites. This data is collected through cookies and tracking software like Google Analytics and Facebook Pixel.

Third-Party Sharing

We do not share your personal information with any third-party services. Your data is collected and used solely for the purposes outlined in this Privacy Policy.

How We Use Your Information

We use your information for the following purposes:

  • Processing Orders: To fulfil your orders, process payments, and provide customer support.
  • Improving our Website: To analyse website usage data and improve the functionality and user experience of our website.
  • Marketing Communications: With your consent, we may send you emails about new products, promotions, and other updates. You can opt out of these communications at any time.

Cookies and Tracking Software

Our website uses cookies to enhance your browsing experience and collect website usage data. Cookies are small text files that are stored on your device when you visit our website. You can manage your cookie preferences through your browser settings.  

We also use tracking software like Google Analytics and Facebook Pixel to analyse website traffic and user behaviour. This information helps us improve our website and marketing efforts.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.  

Your Rights

You have the right to:  

  • Access your data: Request access to the personal information we hold about you.
  • Correct your data: Request correction of any inaccurate or incomplete information.
  • Delete your data: Request deletion of your personal information.
  • Object to processing: Object to the processing of your personal information for marketing purposes.

Contact Us

If you have any questions or concerns about our Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact our customer support team.