At Toeka, we want you to be completely satisfied with your purchase. If for any reason you are unhappy with your order, we offer a hassle-free return and refund policy.
Returns
We accept returns on unopened products in their original packaging within 7 days of delivery. To initiate a return, please contact our customer support team via our contact page. We will arrange for a courier to collect the product from you at no additional cost.
Refunds and Replacements
Once the returned product has been received and inspected, you will have the option of:
- Refund: Receive a full refund to your original payment method.
- Replacement: Receive a replacement of the same product, subject to availability.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will gladly arrange for a replacement or refund, depending on your preference and product availability.
Exceptions
Please note that we cannot accept returns on the following:
- Opened or used products
- Products that have been damaged due to misuse or negligence
- Perishable goods
- Gift cards
Need help?
If you have any questions or concerns about our Returns & Refunds Policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure a positive shopping experience at Toeka.